Pustaka Ilmiah Universitas Padjadjaran

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Gambaran Mengenai Job Demand-control Pada Staff Bidang Pajak Penetapan Dan Pajak Pendaftaran Dinas Pelayanan Pajak Kota Bandung

Everyone definitely dealing with the demands of their job, not least at the level of staff positions. Staff In Pajak Pendaftaran and Pajak Penetapan department of Dinas Pelayanan Pajak (Disyanjak) Bandung got work demands in the form of tax revenue targets and targets of public services. The staff became an executor in meeting both these targets, because the staff was instrumental in addressing the direct payments and tax collection and doing direct service to the society. The demands of the work also have control over the work that can support the work in achieving the target. The interaction of high or low levels of job demands and job control will result in a type of work (Karasek & Theorell, 1990). So that it can be seen which aspects that need to be improved in order to support the performance of the staff in meeting the targets given. The study was conducted on 39 staff in Pajak Penetapan department and 46 staff in Pajak Pendaftaran department. This study used a non-experimental quantitative research design by using a descriptive study method. Measuring instruments used in this study were the Job Demand-Control questionnaire adopted from Karasek & Theorell (1990). The results indicate that staff in Pajak Pendaftaran and Pajak Penetapan department have a high level on job demand and also job control, which mean that they have an active job as the type of their job. This type of job were compatible to those who work as a public service like staff in Pajak Pendaftaran and Pajak Penetapan department did.