Pustaka Ilmiah Universitas Padjadjaran

Abstrak

Leadership Behavior, Perceived Organizational Support, Knowledge Sharing Intensity, and Knowledge Satisfaction: Study on the Headquarters of 3 State-Owned Enterprises That Implement Knowledge Management

The purpose of this study was to determine the causality relationship among such variables as leadership behaviour, perceived organizational support, knowledge sharing intensity, and job satisfaction in acquiring knowledge (what we termed as knowledge satisfaction) in the three SOEs in Indonesia. The study was conducted by distributing questionnaires at the headquarters of three major SOEs in Indonesia: Telkom, PLN, and PGN. Structural Equation Modelling was used to analyse the research model. The main finding was the positive influence of leadership behaviour and perceived organizational support on both knowledge sharing intensity and knowledge satisfaction, either partially or simultaneously. There was a positive influence of knowledge sharing intensity on knowledge satisfaction. All influencing relationships were significant except for the influence of: perceived organizational support on knowledge sharing intensity (in Telkom and PGN), knowledge sharing intensity on knowledge satisfaction (in Telkom), and perceived organizational support on knowledge satisfaction (in PGN). Originality: the emergence of a new variable: knowledge satisfaction (job satisfaction in acquiring knowledge); researchers also found that the high volume of corporate knowledge does not automatically lead to knowledge satisfaction, and the influence of leadership behaviour was higher than perceived organizational support on knowledge sharing intensity. This study is expected to contribute to the development of organizational behavior theory and learning/knowledge management theory, particularly on the important role of leadership behavior and perceived organizational support in increasing knowledge sharing intensity, and their implications for the improvement of knowledge satisfaction.