Pustaka Ilmiah Universitas Padjadjaran

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Efektivitas Penerapan Program Pengembangan Emotional Intelligence Untuk Meningkatkan Self Management Dan Relationship Management

Nursuci Kencana Syachdan : Efektivitas Program Pengembangan Emotional Intelligence untuk meningkatkan self management dan relationship management pada Supervisor di “PT.X” Bandung. (Pengembangan pada aspek emotional resilience, emotional expression and control, serta aspek conflict handling). Penelitian ini merupakan studi yang bertujuan untuk melihat efektivitas program pengembangan emotional intelligence dari Sparrow dan Knight (2006) untuk meningkatkan keterampilan self management dan relationship management pada supervisor di “PT.X” Bandung. Program pengembangan emotional intelligence ini berisikan pelatihan mengenai kemampuan emotional resilience dan emotional control (yaitu aspek emotional expression and control serta conflict handling (assertiveness)). Subjek pada penelitian ini adalah supervisor berusia 20-35 tahun. Stress kerja yang banyak dirasakan oleh para individu yang bekerja menumbuhkan ketertarikan pada peneliti untuk mencobakan suatu bentuk treatment yang sasarannya adalah meningkatkan keterampilan self management dan keterampilan relationship management. Kerangka pemikiran yang mendasari pilihan bentuk treatment tersebut berdasarkan referensi bahwa stress kerja dapat menimbulkan emotional resilience yang rendah, reaksi emosi yang meledak-ledak dan menimbulkan konflik dengan rekan sekerja. Salah satu cara untuk meningkatkan keterampilan tersebut adalah dengan diberikan pelatihan berupa penambahan wawasan dan pemberian skill baru sehingga dapat menghasilkan kebiasaan perilaku yang baru. Penelitian ini menggunakan pendekatan quasi experimental dengan single group pretest-posttest design. Pengukuran dilakukan kepada 7 orang subjek. Data diperoleh melalui kuesioner self management dan relationship management yang merupakan adaptasi dari The Individual Effectiveness Questionnaire yang merupakan alat diagnostik emotional intelligence yang dikembangkan oleh Sparrow dan Maddock pada tahun 2000 (Sparrow & Knight, 2006) serta alat ukur EQ Map Questionnaire (Robert K. Cooper, Ph.D & Ayman Sawaf, 2001). Hasil penelitian menunjukkan bahwa perlakuan berupa program pengembangan emotional intelligence aspek emotional resilience meningkatkan self management secara signifikan. Sementara program pengembangan emotional control (pengembangan aspek emotional expression and control serta aspek conflict handling (assertiveness)) meningkatkan relationship management namun tidak signifikan. Disarankan untuk melakukan pendampingan dan monitoring dalam praktek dalam jumlah waktu tertentu. Waktu pendampingan selama praktek ini perlu diulas lebih lanjut sehingga dapat mencapai sasaran kebiasaan perilaku baru.

Syachdan, Nursuci Kencana: The Effectiveness of Emotional Intelligence Development Program to Increase Self Management and Relationship Management of Supervisors in “PT.X” Bandung. (The development of emotional resilience, emotional expression and control, conflict handling (assertiveness) aspect). The purpose of this study is to measure the Sparrow and Knight’s (2006) effectiveness of emotional intelligence development program in increasing self management and relationship management skills of supervisors in “PT.X” Bandung. This program consists of training on the emotional resilience and emotional control skills (which are emotional expression and control, and conflict handling (assertiveness) aspects). Subjects of this study are supervisors within 20-35 years old. The stress of working that is mostly experienced by the individual attracts the researcher to implement a form of treatment that is aimed to increase the self management and relationship management skills. The framework why this treatment was chosen is based on references that stress at work could stimulate low emotional resilience, burnt emotional reaction and conflict with work-mates. One way to increase these skills is by giving training of more knowledge and new skills to result new habit of behavior. This study used quasi experimental approach with single group pretest-posttest design. The measurement was done to 7 subjects. Data was gathered through self management and relationship management questionnaires which an adaptation of The Individual Effectiveness Questionnaire that is the emotional intelligence diagnostic tool developed by Sparrow and Maddock in 2000 (Sparrow & Knight, 2006) and EQ Map Questionnaire (Robert K. Cooper, Ph.D & Ayman Sawaf, 2001). The result shows that the treatment-emotional resilience aspect of emotional intelligence development program significantly increases the self management. While, emotional control development program (development of emotional expression and control, and conflict handling (assertiveness) aspects) increase the relationship management, however it is not significant. It is suggested to conduct assisting and monitoring in specific amopunt of times in practice. This assisting time during the practice need to be discussed further to achieve new habit of behavior.

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