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BUREAUCRACY CULTURE AND LEADERSHIP IN INDONESIAN E-ADMINISTRATION IMPLEMENTATION: BASED ON PERSPECTIVE OF KNOWING AND LEARNING ORGANIZATION

BUREAUCRACY CULTURE AND LEADERSHIP IN INDONESIAN E-ADMINISTRATION IMPLEMENTATION: BASED ON PERSPECTIVE OF KNOWING AND LEARNING ORGANIZATION
Sintaningrum and Ayuning Budiati
International Institute of Administrative Sciences and Institut International des Sciences Administratives
Inggris
Sintaningrum and Ayuning Budiati, International Institute of Administrative Sciences and Institut International des Sciences Administratives
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Indonesian E-administration implementation involves human resources, bureaucratic culture and leadership issues. Those issues appear due to the change that occurs if e-administration is implemented nationally. Implementing e-administration can be risky, expensive and difficult. The change is inevitable for effective and efficient e-administration implementation, and to gain its benefits.
Patrimonial bureaucracy culture in Indonesia should be reformed into a situation that is more dynamic and transparent, moreover, there should be a sharing of information processes among government agencies. The patrimonial type of Indonesian bureaucracy is an inherent factor in the Indonesian political system in the new regime era. Historically, that situation is caused by the influence of traditional values from Indonesian ancient kingdoms and a colonial style of bureaucracy (Dutch invasion era). Moreover, Indonesian bureaucracy is still focused on social control and serving superior orientations rather than service orientation. Those values are still occurring in Indonesian bureaucracy in some areas, even though Indonesia is in the reform era. In this reform era, the Indonesian government’s bureaucracy still has not changed significantly. It is reflected in the government’s capacity to serve the public. For example, behavior patterns of bureaucrats in Banten, Yogyakarta, West Sumatra, and South Sulawesi still show a low level of accountability, responsiveness, and efficiency in giving the service to the public. In sum, public service quality is still at a low level.

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