Abstrak 
Managing Innovation Using Design For Six Sigma (DFSS) Approach In Healthcare Service Organizations
Yudi Azis, Hiroshi Osada
Universitas Padjadjaran, International Journal of Innovation and Technology Management Vol. 10, No. 3 (2013) 1340010 (21 pages), DOI: 10.1142/S0219877013400105
Bahasa Inggris
Universitas Padjadjaran, International Journal of Innovation and Technology Management Vol. 10, No. 3 (2013) 1340010 (21 pages), DOI: 10.1142/S0219877013400105
critical success factors., Design for Six Sigma (DFSS), healthcare service, managing innovation
Nowadays, healthcare service organizations have been using Design for Six Sigma (DFSS) for managing innovation to create new products, services and business processes. This paper is intended to demonstrate the e®ectiveness of DFSS on managing innovation in healthcare service organizations. The research is conducted on ¯ve leading US healthcare service organizations. Furthermore, roadmap for managing innovation is proposed. The result con¯rms that the DFSS strengthens two factors in managing innovation: (1) ¯nding an innovative idea, (2) guiding and realizing an innovative idea. In addition, DFSS plays a critical role in shifting paradigm from subjective to objective judgment. Moreover, DFSS provides a platform for strategic critical measurement.