Abstrak 
Implementing Basic Quality Tools in Small Business Environment
M. Abdillah Rorke, Merita Bernik, Budi Harsanto
Universitas Padjadjaran, The 7th Indonesia International Conference on Innovation, Entrepreneurship, and Small Business (IICIES 2015)
Bahasa Inggris
Universitas Padjadjaran, The 7th Indonesia International Conference on Innovation, Entrepreneurship, and Small Business (IICIES 2015)
operations management., quality management, Small Business
The increasing of economic growth in Indonesia is encouraging the growth of small and medium enterprises. These conditions prompted heightened level of competition and require companies constantly maintain their product quality. Small business environment in Indonesia are generally unfamiliar with the application of structured quality tools. This paper aims to describe the empirical experience of applying seven basic quality tools in CV. Berkah Abadi. This firm is small business located in Bandung, which produces docmart shoes with brand name BnA. The seven tools are check sheets, scatter diagram, cause and effect diagrams, cause and effect diagrams, Pareto chart, flow chart, histogram and statistical process control chart. There are many challenges in implementing these basic tools in a small business environment, among others, the unavailability of data and culture. After concept introduction to the firm with patiently observation and assistance, the implementation of these tools become possible.