Pustaka Ilmiah Universitas Padjadjaran

Abstrak

Good Governance In Public Services: The Role Of Organizational Culture On Sub Districts Performance

This study is to investigate should who manage governing body to ensure and delivered of public services such as public interest to intend outcome at all times for society and services users. In this research focus on the Bandung Sub-District Office of 30, that is introduce and proportional sampling of 5 as service users on 2016. The method of this research is time order decision by Johnson and Onwugbuzie’s, (2004). This approach is selected considering during the data are collected through interviewing related respondents to re-confirmation the data from questionnaires. By CIPFA 2013 has been considered as an important determinant of public service sector performance and applied of good governance concept. According to Contingency Theory and Goals Setting Theory in order to research findings indicated that; positively Pearson correlation among organizational culture, good governance and public service performance. And then, the result of regression analysis indicate that a positively and significant effect of the organizational culture and good governance on public service performance. This study should confirmed that if applied of good governance concept is on the tract would be delivered of public interest who manage of governing body to all times for citizens and services users where come bringing for all stakeholders in the country as well as. Governing body should achievement its intended outcomes for society and services users, and operates in an effective, efficient and ethical manner through each organization has its own benefit and public trust.