Pustaka Ilmiah Universitas Padjadjaran

Abstrak

The Impact of Organizational Culture and External Environment on the Performance of Public Service Unit and the Implementation of Good Governance as an Intervening Variable(Case Study in Bandung, West Java, Indonesia)

This research aims at analysing the impact of organizational culture and external environment on the implementations of the principles of good governance as well on the performance of public service unit at the Subdistrict Offices of Bandung. It also attempts to measure the roles of Bandung’s municipal government in providing public services through positive contributions on the increase of public service satisfaction index (indeks kepuasan masyarakat or IKM). The method used for the purposes of this research is time order decision by Johnson and Onwugbuzie’s (2004). This approach is selected considering that during the data are collected by interviewing related respondents to reconfirm the data from questionnaires. Data are acquired regularly on weekdays, from at 30 Subdistrict Offices in Bandung. The results show that; (1) the performance of public services officers are evaluated higher by internal sides than by the public, and (2) the regression analysis finds that variables of good governance, organizational culture, and external environment are simultaneously have positive and significant impact on public service performance. However, partially, variable of good governance only has positive and significant impact on the performance. (3) Meanwhile, both simultaneously and partially, organizational culture and external environment have positive and significant impact on the implementation of good governance. Generally, indicated that as well as relevant on the theory and than consistent on the previuse research.