Abstrak 
The Process of Transaction Activity Between Citizen and Government Through e-Government in West Java Provincial Government
Lukiati Komala Erdinaya, Priyo Subekti, Poppy Oktaviani
Universitas Padjadjaran, Proceeding International Conference On Social And Political Sciences, The Impacts Of Information Technology On Social And Political Dynamics 2-3 November 2016, Universitas Sebelas Maret, Indonesia, ISSN: 2518-668X, DOI: 10.18502/kss.v2i4.889, https://www.knepublishing.com/index.php/Kne-Social/article/view/889/2304
Bahasa Inggris
Universitas Padjadjaran, Proceeding International Conference On Social And Political Sciences, The Impacts Of Information Technology On Social And Political Dynamics 2-3 November 2016, Universitas Sebelas Maret, Indonesia, ISSN: 2518-668X, DOI: 10.18502/kss.v2i4.889, https://www.knepublishing.com/index.php/Kne-Social/article/view/889/2304
e-government, Government, Public Services, Transaction activity, two-way communication
This research was conducted to find the process of transaction activity between citizen and government through e-Governrnent in West Java Provincial Government (thereafter called Pemprov Jawa Barat). This transaction activity is a two-way communication interaction process to give information and public services better in Pemprov Jawa Barat. This research was conducted using descriptive research method, and qualitative data collection. This research showed that transaction activity process had been implemented in Pemprov Jawa Barat. This transaction activity was conducted through giving government information and responding lo by replying questions and complaints through the website and social media. If some OPD of Pemprov Jawa Barat have SOP more than just interaction through answering questions and complaints, they will make and use another application more than just website and social media. The response to this activity is positive, as indicated with the increasing number of interaction activities between citizen and government after Pemprov Jabar using e-Government to give public services. Pemprov Jawa Barat was recommended to increase the number and to provide more human resource training to improve the quality of transaction activity.